Rewards Program FAQ
The Basics
What is the rewards program?
It’s our way of saying thank you for shopping with us. You earn points on every order, and you can use them to save money on your next polo.
How do I join?
Joining is free and automatic. Create an account, or log in to your existing one, and you’re in.
Do I need to do anything to earn points?
No. Points are added to your account automatically after each qualifying order, as long as you’re logged in when you check out.
Earning Points
How many points do I earn?
You earn 1 point for every RS 1 you spend, which works out to about 10% back on every order.
Do I earn points on shipping and taxes?
No. Points are calculated on the product total after discounts, not on shipping or taxes.
When do my points show up?
Points appear in your account right after you order, marked as “pending.” They become available to use 30 days after delivery, once the return window has closed.
Using Points
How do I redeem my points?
Go to your cart and click “Use my points,” or enter the amount you want to apply. The discount comes off your order total.
What are my points worth?
100 points equals Rs 100 off.
Is there a minimum to redeem?
Yes, you need at least 50 points (Rs 50 off) to redeem.
Is there a limit on how many points I can use per order?
Points can cover up to 50% of your order total. The rest is paid as normal.
Can I combine points with coupons or sale prices?
Points can be used on regular-price items. They can’t be combined with other discount codes. Please check the terms on the specific promotion you’re using.
Can I use points for shipping or taxes?
No. Points apply to product prices only.
Expiry
Do my points expire?
Points expire 180 days after your last order. Every new order resets the clock, so as long as you keep shopping, your points stay safe.
Will I be reminded before they expire?
Yes. We email you 30 days and again 14 days before your points expire.
Returns and Cancellations
What happens to my points if I return an item?
The points earned on the returned item are removed from your balance. If you already used those points, the difference is deducted from your next earnings.
What happens to points I used on an order that I cancel or return?
Points used on a cancelled order are returned to your account. For partial returns, points are restored in proportion to the refunded amount.
Your Account
Where can I see my balance?
Log in and open “My Account” > “My loyalty points.” You can see your available points, pending points, history, and expiry date.
My points are missing. What should I do?
First, check that the order is delivered and that the 30-day period has passed, since it may still be pending. Also confirm you were logged in when you ordered. If it still looks wrong, contact us with your order number and we’ll fix it.
Can I transfer or sell my points?
No. Points are tied to your account and have no cash value.
Can I earn points on guest orders?
No. You need to be logged in to your account to earn points.
Fair Use
Can the program change?
We may update or end the program at any time, and we’ll announce changes on this page and by email. Points earned before a change will be honored under the rules that applied when you earned them.
What counts as misuse?
Creating multiple accounts, abusing returns to collect points, or any other misuse can lead to removal of points and account suspension.